Back

Quick Answers to your Account Questions

  1. How do I access my account?

    Online:

    1. Click "Access Account" at the top of the home page.
    2. Click "Register Now" and follow the instructions.
    3. Enter your User ID and password.
    4. Click "Log In."

    By phone:

    1. Call 844-505-SAVE (844-505-7283).
    2. Follow the prompts to create or enter your personal identification number (PIN).
    3. Follow the prompts to review or request your account or transactions.
  2. How do I enroll in the 457 or 403(b) Plan?

    Click Enroll at the top of the home page, select the Deferred Compensation 457 Plan or the 403(b) Plan, and follow the instructions.
  3. How do I name or update my account beneficiary(ies)?

    Online:

    1. Click Access Account on the home page. If you’re not registered, follow the instructions above.
    2. Click the plan name for the account for which you want to name or update beneficiaries.
    3. In the left menu, click "Personal Information" under "Other Links."
    4. Under "Beneficiary Information" at right, click "Add" or "Change" and follow the directions to update your information.*

    By phone:

    1. Call 844-505-SAVE (844-505-7283).
    2. Follow the prompts to create or enter your personal identification number (PIN).
    3. Follow the prompts to update your information.
  4. How do I make a change to my contribution rate?

    To change your contribution to the 457 or 403(b) Plan:

    Online:

    1. Register or log in to your account. link opens in new window
    2. Click "Contribution Rate" under "Future Money" on the left.
    3. Click "Change" and follow the instructions.

    By paper:

    From the Forms page, download, complete and return the plan's Contribution Rate Change Request Form.

    For 403(b) Plan participants if you contribute from multiple employee record numbers with the same agency, the lower record number is used for online transactions. For additional deductions from multiple employee records for the same agency, please use the 403(b) Plan Contribution Rate Change Form. PDF file opens in new window

    By phone:

    1. Call 844-505-SAVE (844-505-7283).
    2. Follow the prompts to create or enter your personal identification number (PIN).
    3. Follow the prompts to review or request a new contribution rate.

    Important: Contribution changes will take effect on the next pay period as indicated on Prudential's Payroll Cut-Off Date Schedule PDF file opens in new window. The cut-off date is the last day on which you can submit a change for the corresponding pay period. Forms and online transactions received by 4 p.m. ET of the cut-off date will take effect on the corresponding paycheck date; requests received after the cut-off date will take effect with the following paycheck.

  5. How do I request a withdrawal?

    You may request a withdrawal in three ways:

    1. Call 844-505-SAVE (844-505-7283).
    2. Log in to your account link opens in new window click "Withdrawal" under "Current Money" in the left menu, and follow the instructions to process your withdrawal.
    3. On the "Forms" page, select the plan from which you want to withdraw, then download, print, complete and return the appropriate form to Prudential.
  6. I’m retiring soon. What should I consider?

    A pre-tax contribution of your final vacation/sick leave payout can reduce the taxes withheld from your last paycheck and boost the savings in your 457 or 403(b) Plan account. Even so, this process requires planning: Before completing any contribution forms, ask your payroll officer to confirm the amount and date of your vacation/sick leave payout. Your total annual contribution (final payout contribution plus year-to-date contributions) cannot exceed annual IRS limits. If you do not have an account, please follow the directions above to enroll.

  7. What is the deadline for requesting Vacation/Sick Leave contributions?

    Contribution forms or online elections must be received by Prudential by the payroll cut-off date PDF file opens in new window for your final paycheck. To change or initiate a contribution:

    Online:

    1. Log in to your account. link opens in new window
    2. Click "Contribution Rate" under "Future Money" on the left.
    3. Enter your information and submit.

    By paper:

    From the Forms page, download, complete and return your plan's Deferral of Vacation & Sick Payout Form.

    Note: Online contribution elections may not exceed $19,000 in 2019. To contribute more than $19,000, you must submit the paper form to confirm you are making an Age-50+ Catch-Up contribution.

    For your election to take effect on the applicable paycheck date, you must submit your contribution request during the period noted on the Payroll Cut-Off Date Schedule PDF file opens in new window.

    For help calculating your contribution amount, please refer to Deferral of Vacation and Sick Leave Payouts from Final Paychecks to 403(b) or 457 Plans PDF file opens in new window.

Contact Us: 844-505-SAVE (844-505-7283)